Refund Policy

Refund Policy

Last updated: May 22, 2026

Last updated: May 22, 2026

Last updated: May 22, 2026

1. Overview

1. Overview

At MotionIslander LLC, we are committed to delivering high-quality creative and motion design work. This Refund Policy explains when refunds may be issued and how refund requests are handled. By working with us, you agree to the terms outlined below.

At MotionIslander LLC, we are committed to delivering high-quality creative and motion design work. This Refund Policy explains when refunds may be issued and how refund requests are handled. By working with us, you agree to the terms outlined below.

2. Service Scope

2. Service Scope

This policy applies to all services provided by MotionIslander, including:

  • Motion graphics and animation projects

  • Brand and logo animation work

  • Video editing and creative production

  • Creative direction and visual storytelling

  • Any custom or project-based creative services

This policy applies to all services provided by MotionIslander, including:

  • Motion graphics and animation projects

  • Brand and logo animation work

  • Video editing and creative production

  • Creative direction and visual storytelling

  • Any custom or project-based creative services

3. Refund Eligibility

3. Refund Eligibility

3.1 Eligible for Refund

3.1 Eligible for Refund

Refunds may be considered in the following cases:

  • Project cancellation within 48 hours of payment, before work has started

  • Failure to deliver agreed milestones due to our responsibility

  • Significant deviation from the agreed project scope caused by us

  • Inability to complete the project as defined in the original agreement

  • Proven breach of contract or agreed terms

Refunds may be considered in the following cases:

  • Project cancellation within 48 hours of payment, before work has started

  • Failure to deliver agreed milestones due to our responsibility

  • Significant deviation from the agreed project scope caused by us

  • Inability to complete the project as defined in the original agreement

  • Proven breach of contract or agreed terms

3.2 Not Eligible for Refund

3.2 Not Eligible for Refund

Refunds will not be issued in the following cases:

  • Change of mind or updated client requirements after work has started

  • Dissatisfaction with work that matches the agreed scope and brief

  • Cancellation after the 48-hour initial period once work has begun

  • Delays caused by late feedback, approvals, or missing client materials

  • Issues caused by third-party tools, platforms, or services

  • Completed or delivered consulting/creative sessions

4. Refund Requests Process

4. Refund Requests Process

4.1 How to Request a Refund

4.1 How to Request a Refund

To request a refund, you must:

  • Contact us within 30 days of the issue

  • Provide a clear explanation of your request

  • Include relevant project details or communication history

  • Allow up to 10 business days for review

4.2 Review Process

4.2 Review Process

Each request is carefully reviewed based on:

  • Project scope and agreement

  • Work completed and deliverables provided

  • Communication and feedback history

  • Contract terms and milestone status

5. Partial Refunds

5. Partial Refunds

If a project is partially completed, refunds (if applicable) will be calculated based on:

  • Work already completed

  • Milestones delivered

  • Time and resources invested

  • Assets or materials already provided

6. Refund Timeline

6. Refund Timeline

Approved refunds are processed within the following timeframes:

  • Credit/Debit Card: 5–10 business days

  • Bank Transfer: 7–14 business days

  • PayPal or similar gateways: 3–5 business days

  • Other methods: As per payment provider policies

7. Project Cancellation

7. Project Cancellation

7.1 Client-Initiated Cancellation

7.1 Client-Initiated Cancellation

If you choose to cancel a project:

  • Within 48 hours: Refund may be issued minus any work already started

  • After 48 hours: Payment for completed work will be deducted

  • Mid-project cancellation: Billing based on completed milestones

7.2 Company-Initiated Cancellation

7.2 Company-Initiated Cancellation

If we are unable to continue a project:

  • Any unused payments will be refunded

  • Completed work will be delivered to the client

  • Relevant project files and assets will be shared where applicable

8. Dispute Resolution

8. Dispute Resolution

If you disagree with a refund decision, you may:

  • Request a detailed explanation

  • Provide additional supporting information

  • Escalate the matter for internal review

  • Proceed with mediation if required under our Terms

9. Ongoing Services

9. Ongoing Services

For retainer or ongoing services:

  • Monthly plans can be cancelled with 30 days notice

  • Partial months are non-refundable

  • Annual plans may be eligible for prorated refunds depending on usage

10. Quality Commitment

10. Quality Commitment

We aim to minimize refund situations by maintaining:

  • Clear project scopes and expectations

  • Regular communication and updates

  • Milestone-based approvals

  • Quality review before final delivery

  • Continuous client feedback integration

11. Contact Us

11. Contact Us

For refund-related questions, you can contact us:
Email: moin@motionislander.com
Phone: +94 77 307 1750
Address: MotionIslander LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA

For refund-related questions, you can contact us:
Email: moin@motionislander.com
Phone: +94 77 307 1750
Address: MotionIslander LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA

For refund-related questions, you can contact us:
Email: moin@motionislander.com
Phone: +94 77 307 1750
Address: MotionIslander LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA

12. Policy Updates

12. Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted here with an updated “Last updated” date. Existing projects will follow the policy agreed at the time of confirmation.